Effective Date: 24/11/2024

At Rizwan Ahmad, we are committed to providing high-quality digital products to our customers. Please review our Refund and Return Policy carefully before making a purchase.

1. No Returns for Digital Products

Due to the nature of digital products, all sales are final. Once a digital product has been downloaded or accessed, it cannot be returned or refunded.

2. Refund Eligibility

We may offer refunds under the following circumstances:

• If you were charged more than once for the same product.
• If you are unable to access the purchased product due to technical issues, and our support team is unable to resolve the problem within a reasonable timeframe.
• If the digital product is found to be defective or significantly different from the description provided on our website.

3. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after purchase.
• Failure to use or access the product due to reasons unrelated to our platform.
• Claims made after 30 days from the purchase date.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email our support team at contact@rizwanahmad.in with the subject line “Refund Request.” Include your order number, proof of purchase, and details of the issue.
2. Review: Our team will review your request within 5-7 business days and may contact you for additional information.
3. Decision: If your request is approved, the refund will be processed to the original payment method within 10 business days.

5. Technical Support

If you experience issues with downloading or accessing your digital product, please contact us at contact@rizwanahmad.in. Our team will work to resolve the issue promptly.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the updated effective date.

7. Contact Us

If you have any questions about this policy, please reach out to us at:
Email: contact@rizwanahmad.in
Address: F-65, Shaheen Bagh, Okhla, New Delhi-110025